Q. If I am not staying at the Resort can I have a Birthday at the Waterpark?
A. Waterpark Birthday Parties for Non-Resort Guests are available Monday - Friday (March - August) and DAILY (September - February). Due to the popularity of our amazing Waterpark, this amenity is reserved for Hotel guests during our Peak Season (March - August). To find out more information please give us a call at 407-387-1808.
Q. How do I reserve a date for my birthday party celebration?
A. Reservations can be made by phone and are based on space and time availability. We require reservations be made within at least 2 weeks in advance. A 50% non-refundable deposit is required to reserve your party. We accept MasterCard, Visa, American Express, Discover. To book a party, please give us a call at 407-387-1808.
Q. Can I bring my own party goods?
A. Delivering a terrific birthday celebration for your child, hassle-free for you is our top priority. Our Celebration Theater located in the Marketplace is designed for your celebration! You are welcome to bring your own special birthday themed decoration, plates, napkins and/or cups. If you are planning to bring these items, please inform the Birthday Coordinator in advance so we can plan your party accordingly. You may also bring goody bags for your party guests.
Q. Can I bring my own food and beverage?
A. Outside food & beverage, coolers and glassware is not permitted. If you would like to add food or beverage selections these may be purchased through the Resort. Please contact the Birthday Coordinator to add any additional items.
Q. What if I need to cancel my party?
A. There is a 50% non-refundable deposit required to reserve your preferred party date. Should you have a change of plans and need to reschedule your party, you may contact us at 407-387-1808. Holiday Inn Resort Orlando Suites-Waterpark can transfer the deposit to another date if one is available, up to 2 times.
Q. What if I have children coming that are under the age of 3?
A. Children under the age of 3 are free and not included in the head count. Adults attending with children under the age of 3 are included as a participant. Birthday "participants" include both children and adults for safety reasons. Anyone over the age of 3 is counted as a participant. Please inform us if large number of children under 3 are attending (occupancy and staffing concerns).
Q. What if I still have questions?
A.The Birthday Coordinator will confirm your party details with you by phone in advance. Your final head count and any upgrades must be determined at this time. For additional questions, please contact us by phone at 407-387-1808. We will respond to you as quickly as possible.